As a wholesaler of heating supply equipment, CUI’s business is stocking and quickly shipping orders to dealers in the eastern United States. The company is slammed during the winter months, but because of their ancient inventory software, they couldn’t display real-time data on in stock units, order status, or shipping times.
The legacy ERP was still business critical, so the cost of changing systems (in terms of time and money) was too high for CUI — they could not afford down time. CUI approached Worthwhile to build a solution that would extend and breathe life into their old ERP, making it more functional while creating custom features, functionality, and a modern interface that customers expect.
With Worthwhile’s business strategy and technical execution, CUI’s investment lowered their “cost of sale” by decreasing the number of pre-order phone calls and reducing their need for 800-page printed and mailed catalogues.