Client Solutions Manager (PM)

Southeast United States

Job Description

The Worthwhile Client Solutions Manager is responsible for establishing and maintaining an ongoing client relationship throughout the development process that assures client satisfaction (scope, budget, user experience, etc) and production alignment (profitability), concluding with a no regrets experience for Worthwhile and the client.

Essential Duties and Responsibilities

The duties and responsibilities include the following. Other duties may be assigned.

  • Reviews and improves statements of work prior to presentation to client.
  • Manages the software development life cycle including research, architecture, development, customization, testing, and release:

    • Confirms Client Solutions Stakeholders (including internal and external team players)

    • Educates the Client

    • Collects Content from Client

    • Manages Scope

    • Tracks Project Progress according to Timeline

    • Manages Punch Listing Process

  • Validates User Experience Prior to Client User Testing

  • Develops requirements, budgets, and schedules for software development projects.

  • Establishes milestones, anticipates issues, and monitors adherence to project scope, requirements, design documents, and schedules.

  • Advocates Client Objectives (the point of it all) and passionately keeps client solutions on track to achieve those objectives

  • Leads client communication process from beginning to end of project engagement

    • Leads Regular Client Meetings (normally weekly)

    • Leads Deliverable Presentation Meetings

  • Facilitate requirements meetings with clients and project team.

  • Serves as liaison between technical and non-technical departments in order to ensure that all targets and requirements are met.

  • Assumes day-to-day responsibility for ensuring that the project is completed on time and within budget.

  • May work with software such as enterprise resource planning (ERP), customer relationship management (CRM), database, multi-media, or Internet/web applications.

  • Works under general supervision with latitude for independent judgment.

  • May consult with senior peers on certain projects.

  • Moderate skills with high level of proficiency.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

  • Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

  • Communications - Exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

  • Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification.

  • Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation.

  • Innovation - Meets challenges with resourcefulness; generates suggestions for improving work.

  • Judgment - Exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process.

  • Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; develops realistic action plans.

  • Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

Mathematical Skills

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills

Microsoft Office, Google Office

Certificates, Licenses, Registrations

PMP Preferred

How to Apply


Interested? Fit the description? Send a resume and cover letter to 

destination@worthwhile.com

Please put "Client Solutions Manager" in the subject line.